Vega Informatica s.r.l.

Vega Informatica is a Company that, for more than twenty years, has been offering services consulting, application development and design of complex systems to enterprises, governments, and financial services.

Vega's core business focuses on the design, construction and maintenance of call centers and multimedia contact centers.

Whether operating as system integrator and as a software developer, Vega tries always to bring an innovative contribution.

Because it is only through research and innovation that we can be competitive in a world that runs faster and faster.

Document Processing Agent

Document Processing Agent (DPA) is a software tool for processing, classification, sorting and automatic archiving of large quantity of documents, which aims to exclude or lead to a minimum human intervention.

This is an "autonomous document processing agent", with the capability of artificial vision, semantic interpretation of images, extraction, understanding and validating the content and filing of the original document and metadata automatically extracted in a repository which allows the storage and consultation. The system was designed with the specific goal of being highly modular and therefore it is configurable in all its aspects: from the reading input and output writing systems to the integration with multiple applications and middleware already existing in the business environment.

Unified Desktop

Unified Desktop (UD) is a framework for quickly creating Business Application for Call Centres, natively designed for integration into a Service Oriented Architecture (SOA).

UD is proposed as an alternative to traditional monolithic CRM applications used in call centres, which tend to become another silo of information hard exploitable by the business.
Its highly modular and flexible architecture makes it the ideal solution for all those contexts where the deployment of new and different business needs require complex and expensive stages of software adaptation: a tool natively integrated into a service-oriented architecture allows users to design their processes by reducing costs and development time and contextually, allows to follow the evolution of the market and IT infrastructure, ensuring the investment in time.

UD provides integrated services of CTI, CRM, Business Intelligence and backoffice applications both supervisor and operator side: this way, the user can configure the application behavior to fit its business processes, reducing costs and increasing efficiency.