Vega's core business focuses on the design, construction and maintenance of call centers and multimedia contact centers and telephony solutions for Small and Medium Enterprise (SME).

Whether operating as system integrator and as a software developer, Vega tries always to bring an innovative contribution.

Because it is only through research and innovation that we can be competitive in a world that runs faster and faster.

Vega Informatica was founded in 1988, and at present has three locations: the main one in Milan and local offices in Rome and Pecco (Turin).

The company has established a strong experience in integrating technologies to offer value-added solutions to its clients in the following areas:

1. Multimedia Contact Center: tools to create customized relationships with the customer through many different channels (voice, email, web, fax, chat,...)
2. CRM and Workforce Management Tools:applications to support the business activities as a whole (back office, front office, mobile office)
3. Enterprise Content Management:innovative solutions research to provide methods, and integrated software tools for the capture, classification, retrieval, management, auditing, archiving and distribution of content, data and documents of the company throughout their life cycle
4. Small and Medium Enterprise (SME): VoIP telephony devices featuring Unified Comunication capabilities, leveraging the new models of enterprise connectivity (office worker, mobile worker, home worker) and addressing the typical SME needs (easyness, reliability, cost-effectiveness)

The structure of Vega involves over thirty specialists in various fields which enable it to develop relevant projects and solutions both nationally and internationally through feasibility studies, specialized advice, design and implementation of projects, technical and organizational support during the realization phase. This group of experts includes: CRM, PBX, CTI, and IVR/ASR/TTS experts, Windows and Linux system engineers, Project Managers, analysts and programmers (Java, C/C++, VB, .NET,...).

Technical staff joins strong managerial and business skills with the aim of helping the customer in forming its needs and become a "bridge" with the technical team.

Among the most important customers we include:

• Deutsche Bank group
• Key Client
• Istituto Centrale Banche Popolari (ICBP)
• Carta Si
• HP
• ENEL
• FIAT
• Telecom / TIM (indirect)
• Value Team, Gruppo Reply, Gruppo Visiant and other consulting companies

But Vega is also proud of a vast array of Small and Medium Enterprise (SME) customers

Business decisions taken by Vega Informatica enabled it to remain independent from vendors and adapt its diversified business in the technologies required by the market.

Vega Informatica has always invested a considerable part of its resources in Research and Development.

In fact, it has created a working group composed of people who have acquired important experiences in the areas of analysis and management of digital content and its digitization process. Such experiences have been developed both within Vega and among industry and research external contests.